Terms of Service

Last updated: June 2, 2026

These Terms of Service (“Terms”) govern access to and use of the ParqZen websites, web application, mobile applications, APIs, and related services (collectively, the “Service”) operated by ParqZen (“ParqZen,” “we,” “us,” or “our”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

ParqZen provides cloud-based parking management software for homeowners associations, stratas, property managers, towing partners, and related organizations. Features may include vehicle registration, visitor parking, enforcement workflows, billing, document generation, and reporting. We may modify, suspend, or discontinue features at any time.

2. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. Organization accounts must be created and administered by authorized representatives. You are responsible for maintaining the confidentiality of account credentials and for all activity under your account. Notify us promptly through our contact page if you suspect unauthorized access.

3. Subscriptions, Billing, and Payment

Paid plans are billed according to the pricing and billing terms presented at signup or in your organization’s billing settings. Fees are generally charged per parking location and billing period selected (for example, monthly or annual). By providing payment information, you authorize us and our payment processors to charge applicable fees, taxes, and recurring charges.

  • Unless otherwise stated, subscriptions renew automatically until canceled.
  • Upgrades, downgrades, and new locations may be prorated as described in your plan or billing documentation.
  • Except where required by law, fees are non-refundable.
  • We may change pricing with reasonable notice; continued use after the effective date constitutes acceptance.

4. Customer Data and Privacy

You retain ownership of data you submit to the Service (“Customer Data”), including vehicle information, resident and visitor records, enforcement notes, and organization settings. You grant us a limited license to host, process, transmit, and display Customer Data solely to provide and improve the Service, comply with law, and as described in our Privacy Policy.

You represent that you have all rights and consents necessary to collect, use, and share Customer Data through the Service, including any personal information of residents, visitors, or employees.

5. Acceptable Use

You agree not to:

  • Use the Service in violation of applicable law, parking bylaws, or third-party rights.
  • Upload malicious code, probe or scan systems without authorization, or interfere with Service integrity or performance.
  • Access the Service except through interfaces we provide.
  • Resell, sublicense, or white-label the Service without our written consent.
  • Use the Service to send unsolicited communications or misleading enforcement notices.

We may suspend or terminate access for violations or risks to the Service or other users.

6. Intellectual Property

The Service, including software, design, trademarks, and documentation, is owned by ParqZen and its licensors. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service during an active subscription or trial. Feedback you provide may be used by us without restriction or compensation.

7. Third-Party Services

The Service may integrate with third-party services such as payment processors, identity providers, maps, and messaging platforms. Your use of those services is subject to their terms. We are not responsible for third-party products or services.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ParqZen does not provide legal advice. Bylaws, signage, warnings, and enforcement workflows generated or supported by the Service should be reviewed by qualified counsel before reliance.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARQZEN AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100), WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

10. Indemnification

You will defend, indemnify, and hold harmless ParqZen from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, your violation of these Terms, or your violation of applicable law or third-party rights.

11. Term and Termination

These Terms remain in effect while you use the Service. You may stop using the Service at any time. We may suspend or terminate access for breach, non-payment, legal requirement, or extended inactivity. Upon termination, your right to access the Service ends. Provisions that by nature should survive (including payment obligations, disclaimers, limitations of liability, and indemnification) will survive termination.

12. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. Material changes may also be communicated by email or in-product notice. Continued use after changes become effective constitutes acceptance.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, excluding conflict-of-law rules. Except where prohibited, you agree to the exclusive jurisdiction of the state and federal courts located in Delaware for disputes arising from these Terms or the Service. Nothing prevents either party from seeking injunctive relief for misuse of intellectual property or unauthorized access.

14. General

  • Entire agreement. These Terms, together with any order form, plan selection, and Privacy Policy, constitute the entire agreement regarding the Service.
  • Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Severability. If any provision is unenforceable, the remaining provisions remain in effect.
  • No waiver. Failure to enforce a provision is not a waiver of our rights.

15. Contact

Questions about these Terms: Contact us.