Privacy Policy

Last updated: June 2, 2026

ParqZen (“ParqZen,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit parqzen.com, use our web or mobile applications, contact us, or otherwise interact with our parking management services (the “Service”).

1. Roles: Controller and Processor

For marketing-site visitors and direct account holders who sign up with ParqZen, we act as a data controller. For personal information that organizations upload about their residents, visitors, and staff, we generally act as a data processor on behalf of that organization. Organizations using ParqZen are responsible for providing appropriate notices and obtaining required consents from their users.

2. Information We Collect

Information you provide

  • Account and profile data: name, email address, phone number, organization name, role, and authentication credentials.
  • Parking and property data: license plate numbers, vehicle descriptions, unit or stall assignments, visitor registrations, enforcement records, and location settings.
  • Billing data: billing contact details and payment method information processed by our payment provider (we do not store full card numbers on our servers).
  • Communications: messages you send through contact forms, support requests, or email.

Information collected automatically

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, and timestamps.
  • Location data: approximate or precise location when you enable location features in our mobile app (for example, proximity checks during registration).
  • Cookies and similar technologies: session cookies, preference cookies, and analytics signals as described below.

Information from third parties

  • Identity providers (for example, Google sign-in) may share basic profile information when you choose to authenticate that way.
  • Payment processors provide transaction status and limited billing metadata.

3. How We Use Information

We use personal information to:

  • Provide, operate, maintain, and improve the Service.
  • Authenticate users and enforce account security.
  • Process subscriptions, invoices, and payments.
  • Generate bylaws, signage, warnings, and other documents you request.
  • Send service-related notices, security alerts, and support responses.
  • Respond to sales inquiries submitted through our website.
  • Monitor usage, troubleshoot issues, and protect against fraud or abuse.
  • Comply with legal obligations and enforce our Terms of Service.

With your consent or as permitted by law, we may also send product updates or marketing communications. You may opt out of marketing emails at any time.

4. Legal Bases (EEA, UK, and Similar Jurisdictions)

Where applicable, we rely on:

  • Contract — to deliver the Service you or your organization requested.
  • Legitimate interests — to secure the Service, improve products, and communicate about your account.
  • Consent — for optional marketing or certain cookies where required.
  • Legal obligation — to meet tax, accounting, or regulatory requirements.

5. How We Share Information

We do not sell personal information. We may share information with:

  • Service providers that help us run the Service, such as cloud hosting (Google Cloud), authentication (Firebase/Google Identity), payment processing (Stripe), email delivery, and analytics providers bound by confidentiality obligations.
  • Organization administrators when you register parking under a property managed on ParqZen.
  • Towing or enforcement partners when your organization configures integrations or workflows that share violation data.
  • Professional advisers such as lawyers, accountants, or insurers under confidentiality duties.
  • Authorities when required by law, subpoena, or to protect rights, safety, and security.
  • Business transfers in connection with a merger, acquisition, or asset sale, subject to this Policy.

6. International Transfers

ParqZen may process and store information in the United States, Canada, and other countries where we or our providers operate. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms for cross-border transfers.

7. Data Retention

We retain personal information for as long as needed to provide the Service, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and customer settings. Organizations may request deletion of Customer Data subject to contractual and legal requirements.

8. Security

We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete personal information we hold about you.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is consent-based.
  • Request portability of information you provided.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, contact us. If your data is managed by a strata or HOA using ParqZen, please contact your organization first; we will assist them as required.

10. Cookies and Analytics

Our marketing site may use cookies and similar technologies for basic functionality and to understand aggregate traffic patterns. You can control cookies through browser settings. Our web application may use essential cookies and local storage for authentication and session management. Where required, we will request consent before non-essential tracking.

11. Children

The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Material changes may be communicated by email or in-product notice where appropriate.

13. Contact Us

Privacy questions or requests: Contact us.